Terms and Conditions
1. General Information
Effective Date of the Terms and Conditions: April 23, 2026
1.1.
These Terms and Conditions (“T&C”) apply to orders, sales, and deliveries of products (“Products”) placed in this online store (“Online Store”) via the website www.austriantimberbowl.eu .
1.2.
The language of the contract is German
2. Scope
2.1.
These Terms and Conditions apply if the buyer is a consumer within the meaning of Section 1 of the Consumer Protection Act (KSchG) (“Customer”).
3. Changes to the Terms and Conditions
3.1.
The provider reserves the right to amend these Terms and Conditions. The Terms and Conditions in effect at the time of purchase apply to the sale of products.
4. Customer Account
4.1.
To order products, customers can create a customer account in the online store. Creating a customer account requires the customer to provide certain information.
You can place an order even without a customer account.
5. Order, Order Confirmation, Shipping Confirmation
5.1.
The ordering process consists of the following steps:
● Select the desired items
● Add the item to your cart
● Entering personal information
● Select a payment method and shipping method
● Review the order again and correct it if necessary
● Binding submission of the order by clicking “Place order with obligation to pay”
5.2.
The products and prices displayed in the online store constitute an invitation to the customer to submit a binding offer to the provider for the purchase of the products (“Order”). By clicking the button labeled “Place order with obligation to pay” or any other equivalent wording, the customer submits a binding order to the provider. Images and drawings of the goods are only approximate, unless explicitly stated as exact specifications for the product. The customer accepts minor and objectively justified changes.
5.3.
The Provider will immediately send the Customer a confirmation to the email address provided by the Customer, stating that the order has been received by the Provider (“Order Confirmation”). This Order Confirmation does not constitute acceptance of the Customer’s order, but merely confirms that the order has been received by the Provider.
5.4
Acceptance occurs at different times and in different forms depending on the selected payment method:
● by sending an order confirmation via email, in which case the time the order confirmation is received by the customer is decisive.
● by shipping the ordered goods to the customer, in which case a shipping confirmation sent to the customer shall be deemed an order confirmation. If no separate shipping confirmation is sent to the customer, the date the goods are received by the customer shall be decisive.
● by sending a payment request.
5.5.
The customer must ensure that all information provided by them in connection with an order, particularly the data required for shipping, is accurate, correct, and up-to-date. The customer must notify the provider of any changes to this information without delay.
5.6.
Upon conclusion of the contract, the provider will send the customer an electronic invoice. The customer agrees to receive an electronic invoice.
6. Payment Terms
6.1.
All prices listed are in euros and include sales tax, but exclude shipping costs, unless otherwise stated. Shipping costs will be displayed to the customer before the order is placed.
6.2.
Payments in the online store can be made using the following payment methods: credit card, prepayment, Klarna, Apple Pay, PayPal, Sofortüberweisung, Google Pay.
March 6,
Shipping costs vary by order and are displayed by the seller before the order is placed and in the order confirmation.
7. Delivery
7.1.
The customer may choose from the shipping methods listed by the provider in the online store.
7.2.
The delivery dates specified by the seller are based on the information provided by the contracted shipping service provider. Unless a different delivery date is specified for the respective products, the delivery of the products to the customer will take no longer than 30 days from the conclusion of the contract.
7.3.
If failure to meet the delivery deadline is due to force majeure, labor disputes, or other events beyond the Provider’s control, the delivery deadline shall in any case be extended appropriately for the duration of the impediment. The Provider shall notify the Customer of the beginning and end of such circumstances as soon as possible, without the Customer being able to derive any claims from the failure to provide such notification.
7.4.
If the customer is in default of acceptance of the products, the warranty period for the provider’s performance shall commence.
May 7,
If the customer chooses to pick up the goods in person, the seller will notify the customer via email that the ordered goods are ready for pickup. Upon receipt of this email, the customer may pick up the goods at the seller’s place of business after coordinating with the seller. No shipping costs apply for in-person pickup.
8. Retention of Title
8.1.
The seller retains ownership of the products until the customer has paid the purchase price and all associated costs (including, but not limited to, shipping costs) in full.
9. Default by the Provider
9.1.
If the Provider is in default of performance, the Customer must first request that the Provider perform within a reasonable grace period of two weeks. If the Provider fails to perform within this period, the Customer may rescind the contract or continue to demand performance.
10. Warranty
10.1.
Austrian Timber Bowl provides a warranty in accordance with applicable laws. For complaints, please contact gerold.reininger@gmail.com.
10.2.
The seller may request that the customer, if it is reasonable for the customer to do so, send the defective products to the seller; in such cases, the seller shall bear the risk of shipment and the costs of return. The customer is asked to file a complaint with the delivery service regarding goods delivered with obvious shipping damage and to inform the seller thereof. Failure by the customer to do so shall have no effect on their warranty claims.
11. Liability and Damages
11.1.
The Provider’s liability for damages caused by slight negligence, excluding personal injury and primary contractual obligations, is excluded. Liability is also excluded for pure financial losses, loss of profits, damages to third parties, indirect damages, and consequential damages resulting from defects. Provisions in this Section 11 that limit or exclude liability shall not apply if and to the extent that the Provider has acted with gross negligence or intent.
12. General Provisions
12.1.
Unless Austrian law applies in any case due to the fact that this online store is geared toward Austria, it is hereby agreed that Austrian law shall apply exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
February 12,
With respect to consumers, this choice of law applies only to the extent that the protection afforded by mandatory provisions of the law of the country in which the consumer has his or her habitual residence is not withdrawn.
March 12,
The customer may set off claims against the provider’s claims only if the claims are legally related to the provider’s claims, have been acknowledged, or have been established by a court.
April 12,
The customer is required to notify the provider of any changes to their address. If the customer fails to notify the provider of a change of address, any notice sent by the provider to the last known address shall nevertheless be deemed to have been received.
May 12,
We submit to alternative dispute resolution proceedings before the following alternative dispute resolution body: Internet Ombudsman (www.ombudsstelle.at)
Cancellation Policy
Right to Cancel / Right of Withdrawal
The term “right of withdrawal” commonly used in Germany and in the Consumer Rights Directive corresponds to the term “right of rescission” commonly used in Austria. We therefore use the synonymous pair of terms “right of withdrawal (right of rescission).” In the cancellation policy, only the term “right of withdrawal” is used. This is synonymous with the Austrian term “right of rescission.”
No Right of Withdrawal (Right to Cancel)
There is no right of withdrawal (right to cancel) for goods that are manufactured according to customer specifications or are clearly tailored to personal needs.
There is no right of withdrawal (right to cancel) for goods that are likely to spoil quickly or whose expiration date would be exceeded shortly.
There is no right of withdrawal (right to cancel) for newspapers, magazines, or periodicals (with the exception of subscription contracts).
Waiver of the Right of Withdrawal (Right to Cancel)
For goods that are delivered sealed and are not suitable for return for health or hygiene reasons, the right of withdrawal (right to cancel) does not apply if the goods have been unsealed after delivery.
For audio or video recordings such as CDs, DVDs, etc., as well as for computer software delivered in sealed packaging, the right of withdrawal does not apply if the goods have been unsealed after delivery.
The right of withdrawal does not apply to goods that, due to their nature, have become inseparably mixed with other goods after delivery.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item.
To exercise your right of withdrawal, you must notify us
Austrian Timber Bowl
County Road 7
Phone: +436603883363
Email: gerold.reininger@gmail.com
by means of a clear statement (e.g., a letter sent by mail or an email) regarding your decision to cancel this contract. You may use the attached sample cancellation form for this purpose, though its use is not mandatory.
To meet the deadline for cancellation, it is sufficient for you to send notification of your intention to cancel before the cancellation period expires.
Consequences of Cancellation
If you cancel this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.
You must return the goods to us or to
Austrian Timber Bowl
County Road 7
return or hand over.
The deadline is met if you ship the goods before the fourteen-day period expires.
You are responsible for the direct costs of returning the goods.
You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to ascertain their nature, characteristics, and functioning.
Cancellation Form
(If you wish to cancel the contract, please fill out this form and return it)
Austrian Timber Bowl
Kreisstraße 7
gerold.reininger@gmail.com
I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*) or the provision of the following service (*)
Ordered on (*)/Received on (*)
Name of the consumer(s)
Consumer's address
Signature of the consumer(s) (only for paper notifications) Date
(*) Delete as appropriate.